As a team we believe very strongly that our mission is not just to build great products but also to focus on educating and empowering the users of these products at INN member organizations and beyond.

To that end, we've decided to invest more of our time, energy and resources in creating comprehensive documentation for the products we build, a more robust support infrastructure to help users with problems they may run into and training resources to help our members to level up their technology skills.

To help us with this undertaking, today we're very excited to welcome our newest team member, Meredith Melragon.

Meredith joins INN from a variety of professional development roles focused on educational technology, including serving as the director of implementation for a software company. Across topics and settings she has designed, developed and delivered training sessions for a wide audience. Her consistent focus on customer service and developing meaningful learning experiences has enabled users to adopt tools and integrate them into their work, inspiring them to imagine new possibilities.

In her role as a contract support specialist at INN, her responsibilities will include managing our support workflow and developing documentation and training systems to help users and leaders implement the tools we build.

Her “b-side” is music. She has also served as the senior editor of a music magazine and an arts administrator for a non-profit music festival.

You can find her on Twitter @meredithm or say hi by email at meredith@inn.org.

Please help me to welcome her to the team!