Author: Kay Lima

Kay Lima leads the front-line support for INN's member organizations and consulting clients and is responsible for creating documentation and training to assist publishers in the adoption and use of our platform and tools.

Week 2: Immersion Continues

Posted on by Kay Lima

Last Friday marked the end of my second week at INN. To be honest, though, it feels like I've been here for much longer - something I take as a sign of great culture fit. Everything that was so new in the first week is becoming more familiar and the continued support of the INN team is making it exciting to ramp up quickly.

The beginning of week two was a continuation of the first few days; squaring things away with my computer setup, reading more team documentation, and getting to know the rest of the team that I hadn't connected with in week one. By Wednesday, things started to "kick into high gear" as I dove into looking at our help desk and support workflows. I also paired up with teammates and felt empowered by learning the nuances of what we do and how we do them, which can otherwise be difficult to document. Sometimes there's no substitute for meeting "in person" (and in our case through video) and talking through an idea, approach, or problem.

I also began to learn more about our incredible members, the powerful stories they produce and the challenges they face. I look forward to continuing to learn about our members, our services, and the nonprofit news industry this week!

The Art of Immersion: Reflections on Week 1

Posted on by Kay Lima

Today marks the end of my first (half) week at INN, since being brought on as the new Support and Community Lead last Wednesday. While the past 3 days flew by I began to immerse myself in our team documentation, the various roles on the team, and our remote culture. I’ve read (and tried my best to digest) a lot of information about who we are, what we do, and (most importantly) why we do it.

This all has led me to:

  • Gaining a true appreciation of our members and their work. This is an appreciation and understanding which I look forward to strengthening next week as I familiarize myself with our members’ sites and more of their work.
  • Getting to know the team and learning a ton of interesting facts about them. They are all equally fascinating and also great at what they do.
  • Orienting myself to how we collaborate and get things done at a large scale with a small, but effective team. And, of course, all from the comfort of our various home offices.

So far only one thing has caught me off guard in my first week. Learning so much new information, meeting lots of new people and being on a new (notice a theme here?) schedule is tougher than I predicted. Luckily, the team at INN has been incredibly welcoming, understanding and insightful. I’m looking forward to recharging over the weekend and then diving into all that week 2 has in store!