As a team we believe very strongly that our mission is not just to build great products but also to focus on educating and empowering the users of these products at INN member organizations and beyond.

To that end, we've decided to invest more of our time, energy and resources in creating comprehensive documentation for the products we build, a more robust support infrastructure to help users with problems they may run into and training resources to help our members to level up their technology skills.

To help us with this undertaking, today we're very excited to welcome our newest team member, Meredith Melragon.

Meredith joins INN from a variety of professional development roles focused on educational technology, including serving as the director of implementation for a software company. Across topics and settings she has designed, developed and delivered training sessions for a wide audience. Her consistent focus on customer service and developing meaningful learning experiences has enabled users to adopt tools and integrate them into their work, inspiring them to imagine new possibilities.

In her role as a contract support specialist at INN, her responsibilities will include managing our support workflow and developing documentation and training systems to help users and leaders implement the tools we build.

Her “b-side” is music. She has also served as the senior editor of a music magazine and an arts administrator for a non-profit music festival.

You can find her on Twitter @meredithm or say hi by email at meredith@inn.org.

Please help me to welcome her to the team!

Today I'm excited to announce the addition of another vegetarian former oboist from northeastern Ohio currently residing in Columbus, Ohio to the INN technology team.

Jacki Keys is joining us to focus on training, documentation and support particularly for our Largo Project sites but also to help us better serve INN members' general technology needs, answer questions and provide general technology support.

Jacki brings with her extensive experience working in technical support in many forms at different types and sizes of organizations ranging from large companies with 50,000+ employees to small non-profits, though she prefers the personally rewarding experience of working with the latter. You can read her full bio on our team page.

Jacki is joining us as a contractor to start and says she's excited to use all her powers for good at INN and would love to help you in any way she can. And we're happy to have her.

You can also follow her on Twitter: @jacki890