Join Our Team! Help Make Our Support Process and Documentation Awesome

As a team we're committed to being among the best in the business in how we support and document the products we build.

We also want to be completely transparent about our internal processes and even our strategy because we believe that this helps us to be accountable to our teammates, INN member organizations and clients. And also because we want to involve the community in everything that we do.

This is a lot of work. So, to help us make our support process and documentation even better, we're now hiring a new full-time role to focus on just this part of our work.

Specifically, this person will own our support process and documentation, including:

  • Communicating with members and clients
  • Refining our support and project management workflow
  • Resolving bugs and issues (collaborating with other team members when needed)
  • Writing great documentation to help people maximize their use of the products we build

The ideal candidate for this position is a detail-oriented self starter who wants to help us provide exemplary service to INN members and our paid consulting clients. This person should have experience making things for the web, a passion for sharing what they know with others and be excited about being a leader in creating documentation and training resources to assist people in their adoption and use of the products we build.

Here's the full job posting and you can get in touch with us anytime if you have questions about the position. Even if you don't meet all of the qualifications but you're passionate about this kind of work and what our team is up to, don't hesitate to reach out and/or apply.

As with all of our positions, working remotely is possible (encouraged, really) and we are committed to creating a workplace where diversity is valued. Candidates from under-represented groups in media and technology are strongly encouraged to apply.