We love helping people get the most out of their Largo sites. As we have more sites using Largo we occasionally have to make changes to how we provide this support.
The help desk system we’ve been using has proven to be a bit confusing and not as flexible as we would like so we’ve decided to make a switch.
Starting this week, and officially launching May 1st we’ll be launching a new support portal at http://support.largoproject.org.
The new portal includes the ability to create new support requests and adds a knowledgebase of answers to common questions and a community forum to ask questions, propose new features and share success stories with other Largo users.
This change does mean you will need to create a new account. But you can also still open a new support request by emailing support@largoproject.org.
We’re also in the process of revising and expanding the Largo Project documentation, and developing new training resources to answer common questions about setting up and running a Largo website.
The preferred process if you need assistance with your site is as follows:
- Visit support.largoproject.org and search the knowledgebase and/or public forums to see if your question has already been answered (many questions come up time and again and we’ll try to have answers ready to go for you for as many of these issues as possible).
- Site administrators or developers may want to also consult the Largo documentation and editors and authors might want to reference our Largo users guide.
- If you’re still unable to find an answer to your question and require further assistance. Just open a new ticket and we’ll do our best to help.
- In some cases if you request is going to require more one-on-one assistance or custom work we may ask you to pay for this work to help us cover our costs. You can learn more about our consulting services here.
We hope these changes help you to get the most out of your Largo site. If you have questions or suggestions for us, feel free to reach out anytime.
Thanks for using Largo.